Retention and Loyalty Manager

Há 5 dias


Lisboa, Lisboa, Portugal Bhout Tempo inteiro
About the Team

We're a team of like-minded individuals who share a passion for making fitness fun and accessible for everyone. We're driven by innovation, creativity, and a commitment to excellence.

Job Description

This is an exciting opportunity to join our team as a Customer Support & Retention Specialist. You'll play a vital role in ensuring our members have an exceptional experience with our products and services.

  • Develop and manage a loyalty program that incentivizes attendance, achievements, and referrals.
  • Monitor member attendance and identify usage patterns to anticipate potential dropouts.
  • Provide dedicated support for VIP or high-value members to ensure a premium experience aligned with their expectations.
  • Communicate effectively with our clients via phone, email, and social media messages.


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