Customer Support Associate, French Language Expert
3 semanas atrás
About the Role
At Boundlessfellows, we're committed to empowering our customers to succeed in their online endeavors. As a Customer Support Associate, you'll play a vital role in ensuring our customers receive exceptional support in their native language. This position requires strong communication skills, a passion for problem-solving, and the ability to work independently in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Troubleshoot and resolve customer issues related to account, billing, and transactional inquiries
- Stay up-to-date on new product features and improvements
- Identify and escalate critical customer issues
Requirements
- Bilingual fluency in English and French
- 1+ years of customer-facing experience in a similar role
- Expertise in written communication and the ability to spot spelling and grammar errors
- Proficiency in decoding conversations and identifying the cause
- Capability of prioritizing competing requests
- Familiarity with the Squarespace platform
What We Offer
- Health insurance with 100% covered premiums for you and your dependent children
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- Commuter benefit in the form of reduced tax
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
- Free lunch and snacks
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