Customer Experience Ambassador for Lisbon
Há 4 dias
We are seeking a skilled Customer Experience Ambassador to join our Lisbon team, focused on delivering exceptional customer experiences. As a key member of our support team, you will be responsible for providing top-notch service to employees and their families, assisting them in locating valuable resources and referrals within their community.
We maintain a fast-paced environment where Specialists work collaboratively to uphold our core values while ensuring high-quality customer service. Effective telephone skills are essential in this role, contributing significantly to our growth and success.
This is an exciting opportunity for candidates who possess excellent organizational, professional, and motivated qualities, with a passion for self-improvement and teamwork. If you thrive in a dynamic environment and have the ability to adapt to changing situations, this opportunity may be the perfect fit for you.
- Determine employee needs through targeted questioning techniques.
- Gather personal information and details about the individual requiring care.
- Provide clear explanations of the issues and needs.
- Obtain desired geographic locations for referral searches and any personalized criteria.
- Deliver high-quality customer service through written and verbal interactions with our clients and providers.
- Conduct research using our internal database, websites, and local organizations to find referrals that meet the client's needs.
- Perform quality assurance callbacks to our clients.
- Ensure high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar.
To excel in this role, you will need:
- A Bachelor's Degree.
- Strong written and spoken communication skills in English and Portuguese.
- Excellent customer service skills, providing the caller with friendly, enthusiastic, and empathetic service.
- Proficient in conflict resolution skills.
- Ability to organize and prioritize effectively.
- Outstanding organizational, relationship-building, and interpersonal communication skills.
We provide access to professional development opportunities, a 24/7 support system, and a range of wellbeing initiatives. Our goal is to create a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination.
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