Customer Experience Ambassador

Há 7 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Overview

We are seeking a highly skilled Customer Experience Ambassador to join our team at Blu Selection. As a key member of our customer support department, you will be responsible for delivering exceptional customer service to small and medium-sized businesses across multiple channels.

Your Key Responsibilities:

  • Support SMB clients in their growth across chat, email, and phone platforms.
  • Assist SMB clients with self-service advertising products, providing pre- and post-sales support.
  • Deliver product and tool support to enhance the overall customer experience.
  • Identify trends and address issues impacting multiple SMB clients.
  • Resolve customer inquiries efficiently and communicate progress proactively.
  • Offer insights to help clients optimize the use of advertising solutions.

Requirements:

  • Native-level proficiency in written and spoken French.
  • Fluency in English at a B2 level or higher (mandatory).
  • Knowledge of online advertising products and social media platforms.
  • At least one year of experience in a customer service-related role is a plus.
  • Strong communication skills, including verbal, written, and listening abilities.

Benefits:

  • Salary Options: With free accommodation (shared flat, all bills included): €1,050 gross/month. Without accommodation: €1,250 gross/month.
  • Relocation Support for International Applicants:
    • Reimbursement of initial flight costs to Lisbon.
    • Airport pick-up upon arrival.
    • Annual return flight to your home country (within the EU).
    • Assistance with paperwork, opening a bank account, and settling in.
    • Health insurance from the first day of employment.
    • Access to free Portuguese language courses, sports activities, and organized events.


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