Technical Support Specialist
2 semanas atrás
Technical Customer Support Specialist
Thessaloniki, Greece€1100 gross per month * 14 months per year + relocation assistance
Working on behalf of one of the world's leading gaming companies Languages Required: Fluent Portuguese (C1 level) & Proficient English (B2 level)
About the Role:
As a Technical Customer Support Specialist, you'll assist customers through voice, chat, and email, offering solutions and guidance to ensure player satisfaction. Your passion for gaming, coupled with your problem-solving skills, will drive our team and player success forward.
Key Responsibilities:
- Customer Assistance: Provide technical and customer support through voice, chat, and email channels, ensuring timely resolution of issues.
- Problem Solving: Diagnose and troubleshoot technical issues with a focus on customer satisfaction and efficiency.
- Collaborative Teamwork: Engage with internal teams, offering feedback, updates, and promoting collaborative solutions to enhance the department's effectiveness.
- Communication Excellence: Effectively communicate complex information in a simple, clear manner both verbally and in writing.
- Social Media Savvy: Leverage your knowledge of social media to provide customer support and foster brand engagement.
- Adaptability: Stay up to date with changing processes, new technologies, and product updates, ensuring customer interactions are accurate and effective.
Role Requirements:
- Languages: Fluent in European Portuguese (C1 level) and proficient in English (B2 level).
- Experience: 1-2 years of experience in customer support or technical support, ideally within a help desk or IT support function.
- Technical Proficiency: Knowledgeable in external systems and PC-based internet/software applications (e.g., Microsoft Office, Internet).
- Communication Skills: Excellent written and oral communication abilities.
- Flexibility: Ability to adapt quickly to changes in processes and information, demonstrating resilience in a fast-paced environment.
- Independent Worker: Proven ability to work independently and in a team.
- Compliance: Willingness to undergo background screening if required.
On Offer:
Competitive salary and benefits. Opportunity to work with a leading global gaming company. A chance to grow within a dynamic and passionate team.
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