Customer Experience Specialist
Há 4 dias
Customer Success Manager
Codacy Automated Co is seeking a Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their goals and objectives through the effective use of our product.
Key Responsibilities:
- Oversee a book of business, managing multiple accounts.
- Ensure customer satisfaction across matrixed stakeholders and decision-makers.
- Build trust and secure introductions to other teams/verticals within the same account.
- Create and implement customer success plans, including onboarding strategies.
- Improve product usage through strategic consultation and enablement.
- Forecast renewals and assess account risk levels.
- Collaborate with the account management team to negotiate and secure renewals and expansions.
Requirements:
- Bachelor's degree in Business, Computer Science, or a related field.
- 2-3 years of experience in Customer Success, Account Management, or Account Executive roles.
- Startup expertise, with hands-on experience in a Series A/Series B startup.
- Technical proficiency, with the ability to understand and articulate complex concepts.
- Outstanding communication skills, with the ability to communicate effectively with diverse audiences.
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