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IT Help Desk Technician
1 semana atrás
We are looking for a highly motivated and organized individual to fill the position of IT Help Desk Technician at TN Portugal. As a member of our Customer Support Department, you will play a crucial role in providing technical assistance to our clients 24/5. The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to work independently and as part of a team. Fluency in English and French is mandatory for this position.
Main Responsibilities
* Providing technical support to customers via phone, email, or chat;
* Troubleshooting technical issues and identifying solutions;
* Collaborating with cross-functional teams to resolve complex issues;
* Maintaining accurate records of customer interactions and issues;
* Escalating critical issues to senior team members;
Requirements
* Bachelor's degree in a related field or equivalent experience;
* Excellent analytical and problem-solving skills;
* Ability to work in a fast-paced environment and prioritize tasks effectively;
* Fluency in French and English mandatory;
Benefits
* Competitive salary and benefits package;
* Opportunities for professional growth and development;
* Collaborative and dynamic work environment;
