Business Operations Coordinator EMEA

Há 4 dias


Coimbra, Coimbra, Portugal Om Digital Solutions Gmbh Tempo inteiro
Overview

We are seeking a highly organized and detail-oriented Business Operations Coordinator EMEA to support our Sales and Marketing function in Coimbra, Portugal. This role offers an exciting opportunity for individuals who thrive in international environments and possess excellent communication skills in English and German.

Job Description

The successful candidate will perform a range of administrative tasks, including:

  • Providing administrative support for the Sales and Marketing function within designated regions
  • Taking over remaining operational tasks, such as backlog handling, order monitoring, and corrective bookings
  • Mediating satisfaction between Sales and Marketing functions and communicating with the SaSu team (Order management and EDI orders)

In addition, the ideal candidate will be responsible for:

  • Handling problem cases that cannot be clarified at SaSu (authorization of returns, communication/support in case of customer complaints)
  • Customer contact/communication (appointment requests, clarification of service escalation cases, authorization of returns)
  • Preparation of compensation payments (compensation of stock value) and contract management (annual agreements, etc.)
  • Representation/assumption of all operative tasks in connection with order processing within designated regions (customer master data, local prices, items discontinued, conditions)
  • Performing other tasks according to the supervisor's instructions and providing e-shop administrative support (receipts, invoices, discounts verification, clarification of escalation cases)
Required Skills and Qualifications

To succeed in this role, you will need:

  • A university degree or secondary education, combined with relevant work experience
  • Active knowledge of English and French
  • PC skills, user knowledge of office software (MS Office, Outlook, etc.)
  • Pleasant demeanor, effective communication skills, and high professional commitment
Benefits

This position offers:

  • A fast-paced and dynamic organization, with opportunities to bring creative ideas to the table
  • Flexible working hours and 24 days of holiday time each year
  • Birthday day off and healthcare benefits
  • Bonus participation and opportunities for professional growth

Salary: €45,000 - €55,000 per annum, depending on qualifications and experience.



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