Cash Collection Junior Specialist
1 semana atrás
Role Overview
We are seeking a motivated Junior Specialist to join our Cash Collection team in NBS Order to Cash department. This professional will be responsible for managing due and overdue balances on customer accounts and maximizing On Time Payment for all customers.
Key Responsibilities
- Manage customer/account queries to ensure sales ledger balances are clean on customer accounts;
- Successful management of due and overdue balances on customer accounts, maximizing On Time Payment for all customers;
- Notify markets of uncollectable debt risks & mitigate where possible;
- Collection activities based on Market Collection Strategy;
- Respond to incoming collection concerns from the customer and internal stakeholders;
- Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts;
- Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
- Execute identified business and internal controls of Collections processes;
- Review and propose updates, through the company, to the Standard Routines due to legal or process changes.
Requirements
- Degree in Business, Finance, Economics or similar;
- Proficiency in English and French;
- Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel);
- Strong problem solving and analytical skills;
- High Customer Service skills;
- Able to propose and implement improvements in procedures.
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