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Advisor for Customer Success and Satisfaction
1 semana atrás
We are seeking a highly motivated and dedicated Customer Success Advisor to join our team in Lisbon.
Main Responsibilities- Providing Expert Guidance: Offer expert advice and support to customers, helping them navigate complex issues and find suitable solutions.
- Enhancing Customer Experience: Collaborate with other departments to identify opportunities for improvement, driving initiatives that boost customer satisfaction.
- Maintaining Relationships: Foster strong relationships with customers, stakeholders, and colleagues, ensuring open communication and trust.
- Driving Growth: Contribute to the growth and development of your department, suggesting innovative ideas and approaches to drive success.
- Language Requirements: Native level of German and at least a B2 level of English.
- Customer Service Experience: Prior experience in customer service would be beneficial, but not mandatory.
- Key Competencies: Strong communication skills, empathy, and a customer-centric approach, combined with a willingness to learn and grow.
- Adaptability: Flexibility to adapt to changing priorities, deadlines, and work assignments.
