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Technical Advisor for Home Automation Systems in Lisbon
Há 1 mês
About the Role
We are seeking a skilled Technical Advisor to join our team in Lisbon, Portugal. As a Technical Advisor, you will provide support to customers by responding to inbound requests and documenting relevant case information. You will also assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels.
Key Responsibilities
* Provide support to customers by responding to inbound requests and documenting relevant case information
* Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels
* Adapt the brand's voice and tone for interactions on both private and public channels
Requirements
* Native German speaker with a good level of English
* Customer service oriented with good communication skills
* Pro-active and a team player
* Sales/Commercial background is a plus
* Previous experience in Customer Service or credit recovery experience is a plus
What We Offer
* CDI - 3 months of trial period
* Working hours: Monday to Sunday, rotating shifts 8am to 5pm
* A package in line with the market: 1100€ gross/month (paid 14x) + 100€ / month performance bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
* If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
About Us
We are a global brand with over 75,000 multilingual employees in over 50 countries around the world. We are looking for new members to join us in our Lisbon hub and contribute to our growth and solution-oriented services.
