Lead Customer Experience Manager
Há 2 dias
We're seeking a seasoned Customer Success leader to drive our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.
Responsibilities- Lead a team of 8+ CSMs focused on driving customer experience, adoption, optimization, and retention.
- Collaborate across the Global Scaled Customer Success org, cross-functional teams like Sales, Renewals, Marketing, and Strategy.
- Participate in Leadership meetings, strategic planning, and goal setting around 1:1 and 1:many engagements.
- 8+ years of total work experience.
- 3+ years of experience in Customer Success.
- Hands-on experience with Zendesk or other CX tools.
- Strong track record of exceeding targets and top performance.
- Proven ability to mentor and develop teams to achieve and surpass goals.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
What We OfferThis is a great opportunity if you're looking for an opportunity to grow, learn, and drive positive experiences for customers. The estimated salary for this position is $120,000 - $180,000 per year, depending on experience, plus benefits and bonuses.
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