Lead Customer Experience Manager

Há 2 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
About the Role

We're seeking a seasoned Customer Success leader to drive our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.

Responsibilities
  • Lead a team of 8+ CSMs focused on driving customer experience, adoption, optimization, and retention.
  • Collaborate across the Global Scaled Customer Success org, cross-functional teams like Sales, Renewals, Marketing, and Strategy.
  • Participate in Leadership meetings, strategic planning, and goal setting around 1:1 and 1:many engagements.
Requirements
  • 8+ years of total work experience.
  • 3+ years of experience in Customer Success.
  • Hands-on experience with Zendesk or other CX tools.
  • Strong track record of exceeding targets and top performance.
  • Proven ability to mentor and develop teams to achieve and surpass goals.
About Us

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

What We Offer

This is a great opportunity if you're looking for an opportunity to grow, learn, and drive positive experiences for customers. The estimated salary for this position is $120,000 - $180,000 per year, depending on experience, plus benefits and bonuses.


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