Dutch Customer Support Expert
Há 4 dias
We are seeking highly motivated professionals to join our team as Dutch Speaking Customer Support Advisors in Europe.
Your role as a Customer Support Advisor:
- Respond and record consumer inquiries/questions raised through free phone lines, email and online chat;
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements:
- High School Diploma
- Fluent proficiency in Dutch
- Good level of English: B2
Estimated Salary: €45,000 - €60,000 per annum, depending on experience. Benefits include great international experience in a multicultural environment, relocation assistance, monthly performance bonus, private health & life insurance, and other recreational activities and events sponsored by the company.
Key Responsibilities:
- To respond and record consumer inquiries/questions raised through free phone lines, email and online chat;
- To maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- To ensure client complaints are dealt with and logged in line with the company's complaints escalation policy;
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- To troubleshoot through the use of open questions, support documents, and system training;
- To offer recommendations to common problems or frequently asked questions.
What We Offer:
- Great international experience in a multicultural environment;
- Relocation assistance is provided;
- Monthly performance bonus;
- Private health & life insurance;
- Other recreational activities and events sponsored by the company.
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