Dutch Customer Support Expert

Há 4 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are seeking highly motivated professionals to join our team as Dutch Speaking Customer Support Advisors in Europe.

Your role as a Customer Support Advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines, email and online chat;
  • Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements:

  • High School Diploma
  • Fluent proficiency in Dutch
  • Good level of English: B2

Estimated Salary: €45,000 - €60,000 per annum, depending on experience. Benefits include great international experience in a multicultural environment, relocation assistance, monthly performance bonus, private health & life insurance, and other recreational activities and events sponsored by the company.

Key Responsibilities:

  • To respond and record consumer inquiries/questions raised through free phone lines, email and online chat;
  • To maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • To ensure client complaints are dealt with and logged in line with the company's complaints escalation policy;
  • To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • To troubleshoot through the use of open questions, support documents, and system training;
  • To offer recommendations to common problems or frequently asked questions.

What We Offer:

  • Great international experience in a multicultural environment;
  • Relocation assistance is provided;
  • Monthly performance bonus;
  • Private health & life insurance;
  • Other recreational activities and events sponsored by the company.


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