Social Media Advocate

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Teleperformance Portugal is a leading provider of outsourced customer experience solutions. As a Social Media Advocate, you will play a crucial role in representing our client's brand and providing exceptional support to high-level clients.

About the Role

We are seeking an Arabic speaker with excellent communication skills to join our team. You will be responsible for providing pre and post-sales support, resolving customer issues, and identifying areas for improvement.

Key Responsibilities

  • Provide support to high-level clients via chat, email, and phone
  • Expand the self-serve advertising base for clients in the online and digital advertising domain
  • Provide product and tool support to enhance clients' experience
  • Identify and solve problems technical bugs and ads' delivery issues
  • Resolve customer issues in a timely manner, proactively communicate to clients on progress, and identify areas where clients can improve usage of our solutions

Requirements

  • Native level written and verbal communication skills in Arabic
  • Good knowledge of English (B2 level) required
  • Good analytic skills and logical thinking
  • Proactive and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
  • Ability to multitask and work under pressure

Benefits

  • Possibility of cooperation with leaders in various industries
  • Stable work and career progression
  • Investment in training and personal development
  • Health Insurance since day one in the company
  • Possibility to live in one of our apartments
  • Annually complementary return flight to your home country (within Europe)
  • Free Portuguese language courses, sport activities, and organized events

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