Social Media Advocate
2 semanas atrás
Teleperformance Portugal is a leading provider of outsourced customer experience solutions. As a Social Media Advocate, you will play a crucial role in representing our client's brand and providing exceptional support to high-level clients.
About the Role
We are seeking an Arabic speaker with excellent communication skills to join our team. You will be responsible for providing pre and post-sales support, resolving customer issues, and identifying areas for improvement.
Key Responsibilities
- Provide support to high-level clients via chat, email, and phone
- Expand the self-serve advertising base for clients in the online and digital advertising domain
- Provide product and tool support to enhance clients' experience
- Identify and solve problems technical bugs and ads' delivery issues
- Resolve customer issues in a timely manner, proactively communicate to clients on progress, and identify areas where clients can improve usage of our solutions
Requirements
- Native level written and verbal communication skills in Arabic
- Good knowledge of English (B2 level) required
- Good analytic skills and logical thinking
- Proactive and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
- Ability to multitask and work under pressure
Benefits
- Possibility of cooperation with leaders in various industries
- Stable work and career progression
- Investment in training and personal development
- Health Insurance since day one in the company
- Possibility to live in one of our apartments
- Annually complementary return flight to your home country (within Europe)
- Free Portuguese language courses, sport activities, and organized events
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