Customer Experience Advocate for Social Media Growth
3 semanas atrás
Teleperformance Portugal
">About the Job
">We are seeking a highly skilled and motivated Customer Delight for Social Media to join our team in Portugal.
">Job Description
">The successful candidate will provide exceptional customer support to high-level clients, helping them grow across multiple channels – chat, email, and phone.
">Key Responsibilities:
">- ">
- Provide pre and post-sales support for all self-service products;">
- Offer product and tool support to enhance clients' experience;">
- Identify and solve problems, such as technical bugs and ads' delivery issues;">
- Resolve customer issues in a timely manner and proactively communicate with clients on progress;">
- Proactively identify areas where clients can improve usage of our solutions;">
- Provide vital product insights and feedback from our customers to engineering.">
Requirements
">To be considered for this role, you must possess:
">- ">
- Native level written and verbal communication skills in German;">
- Good knowledge of English (B2 level) is required;">
- Basic computer skills (mandatory) and advanced skills like coding (preferential);">
- Good analytic skills and logical thinking;">
- Excellent communication skills: verbal, written, and listening skills;">
- Proactive and quick learner;">
- Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;">
- Ability to multi-task and work under pressure;">
- Availability Monday to Sunday, including rotating weekends.">
Benefits
">As a valued member of our team, you can expect:
">- ">
- Possibility of cooperation with leaders in various industries;">
- Stable work and career progression;">
- Investment in training and personal development;">
- Respectful and inclusive environment;">
- A wealth of opportunities to progress and move business areas projects;">
- Flexibility & Work/life balance as a Customer Delight for Social Media;">
- Health Insurance since day one in the company;">
- Possibility to live in one of our apartments;">
- Initial flight expenses refund;">
- Annually complementary return flight to your home country (within Europe);">
- Free Portuguese language courses, sport activities, and organized events;">
- Monthly and Quarterly Bonus.">
Compensation Package: The estimated salary range for this position is €45,000 - €55,000 per annum, depending on qualifications and experience. This package also includes additional benefits, as outlined above.
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