Hotel Booking and Sales Expert for IHG

Há 7 dias


Lisboa, Lisboa, Portugal Ihg Tempo inteiro

**About the Role**


As a Hotel Booking and Sales Expert for IHG, you will be responsible for providing exceptional customer service and driving revenue for hotel partners. The ideal candidate will be proficient in German and English, with a strong background in the hotel/travel industry and previous experience in sales and customer service.



**Key Responsibilities**



  • Provide voice reservation services and customer contacts via phone
  • Match IHG products with guest needs for revenue generation and brand loyalty
  • Ensure a seamless customer experience using various tools and information
  • Assist guests with pre, in, and post-travel concerns
  • Seek continuous improvement in personal and team performance
  • Contribute positively to team motivation and goal achievement


**Requirements**



  • Proficient in German and English
  • High School Diploma or higher (preferred)
  • Experience in the hotel/travel industry (desired)
  • Previous experience in a call center, ideally in sales and/or customer service
  • Strong communication skills and social intelligence
  • Proficient in web navigation and adaptable to technological changes


**Offer**



  • Relocation Package: Accommodation, airport pick-up, and administrative assistance with your registration in Portugal
  • Reimbursement of your initial flight expenses
  • Stable career opportunity in a leading multinational company
  • Comprehensive training and integration phase
  • Inclusive and respectful work environment
  • Diverse career progression opportunities
  • Emphasis on work-life balance
  • Private Health Insurance from day one
  • Annual complimentary return flight to home country (within Europe)
  • Access to organized sports activities and events


Embark on a rewarding journey with IHG in Lisbon, a city celebrated for its rich culture and vibrant lifestyle. If you're passionate about providing exceptional customer service and eager to thrive in a diverse, multinational setting, apply now.



**Essential Skills:** Assisting, Customer Support, Problem-Solving


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