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Remote Customer Service Leadership Position
2 semanas atrás
Customer Service Excellence at Scale
At United Call Centers, we strive to provide exceptional customer experiences that exceed expectations. As a Customer Service Team Lead, you will play a crucial role in shaping our remote customer service teams and driving performance improvements.
Job Description- Oversee and support a team of remote customer service agents, fostering a positive and motivated work environment.
- Monitor key performance indicators, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.
- Develop and maintain strong relationships with agents, providing coaching and real-time support to help them resolve complex customer inquiries.
- Collaborate with training teams to ensure agents receive ongoing development and product knowledge updates.
We Value Our Employees
- 100% remote work arrangement, allowing you to work from anywhere.
- Flexible schedule and workload, enabling you to balance your professional and personal life.
- Competitive freelance rates and opportunities for growth and development.
