International Travel Coordinator
2 semanas atrás
As a Trip Expert in Lisbon, you will have the opportunity to make a real impact on our customers' holiday experiences. You will be responsible for planning and coordinating exciting trips for travelers, providing exceptional customer service and ensuring a smooth vacation process.
Job DescriptionWe are looking for a highly motivated and organized individual who is passionate about the tourism industry. Your responsibilities will include:
- Assisting clients via inbound calls in the after-sales process by answering inquiries regarding planned events and trips
- Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations)
- Helping with booking experiences and activities
- Providing advice on the place of experience and pick-up
- Being responsible for booking changes, cancellations, and refunds
To succeed in this role, you will need:
- A native level of German and a good level of English
- Enthusiasm about traveling and the tourism industry
- Knowledge of the value and impact that a good customer experience can create
- An attentive listening skill, comfortable and skilled at communicating with people
- Energetic, innovative, and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Portugal for an international career and life experience
- A valid Portuguese work permit (required)
We offer a range of benefits to support your career development, language skills, and social integration:
- Type of contract: yearly contract, renewable
- Working hours: full-time (40h/week) on rotating shifts
- Salary conditions (*) – 2 options
- Including free accommodation (shared flat, all bills included): 1214€ gross/month
- Excluding accommodation: 1610€ gross/month
- For international candidates:
- Reimbursement of your initial flight expenses
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival
- Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company
We are a multinational organization located in Lisbon, recognized as one of the best sales and customer service solutions provider companies in the world. We take care of our employees' career development, language skills, and social integration. Our team includes talents from over 80 nationalities worldwide.
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