Technical Support Specialist for Electric Bikes in Lisbon
Há 7 dias
As a Technical Support Specialist, you will play a vital part in ensuring exceptional customer service to the German market, creating value and resolving issues to deliver consistent quality of service.
This position involves managing incoming queries effectively in a customer service environment, troubleshooting technical issues, and responding to calls and emails from enterprise clients.
You will be responsible for gathering information from customers, resolving queries, and maintaining client relationships through product support over the phone. Your goal is to provide high-quality service and record required data elements in CRM to facilitate follow-up and qualitative support.
To succeed in this role, you must possess strong language skills, with native-level proficiency in German and fluency in English.
A minimum of 6 months of previous experience in Technical Support is preferred, and you should have an interest in learning and be tech-savvy.
Excellent communication skills, both written and oral, are essential, as well as the ability to operate in high-pressure situations. You should be a team player, enthusiastic, and a self-starter with analytic and problem-solving skills.
The ideal candidate is customer and quality oriented, with a valid Portuguese work permit or EU citizenship.
What's in it for You?- Long-term opportunity with growth potential
- Competitive salary: €1,100 gross per month (14 months) + up to €100 performance bonus + €100 complexity bonus + meal vouchers (€7.23 per workday)
- Reimbursement of some transportation costs
- Private Health Insurance and dental plan after six months
- Opportunity to collaborate with top brands in the industry
- Multicultural and international work environment
Blu Selection has been a leading Customer Experience Specialist since its inception in 2000. With a global presence and over 50,000 employees, we pride ourselves on delivering exceptional customer experiences for some of the world's most innovative brands. Our international hub in Lisbon is a dynamic and fast-paced environment where you can grow and develop your skills.
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