Electric Bike Support Specialist

3 semanas atrás


Porto, Porto, Portugal Blu Selection Tempo inteiro

About the Role

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This is an exciting opportunity to join our team as a Technical Support Advisor for electric bikes in Lisbon. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving technical issues for our clients.

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Your Key Responsibilities

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  • Provide high-quality customer service via phone, email, and other communication channels">
  • Troubleshoot technical issues with electric bikes and resolve customer complaints">
  • Gather information from customers and ensure resolutions of queries">
  • Maintain client relationships through product support over the phone">
  • Record all required data elements in CRM to provide a good follow-up and qualitative support">
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Requirements

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To succeed in this role, you should have:

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  • A native level of German + fluency in English">
  • Previous experience of at least 6 months in Technical Support">
  • An interest in and willingness to learn and are tech-savvy">
  • Very good communication skills – both written and oral">
  • The ability to operate in high-pressure situations">
  • You are a team player, enthusiastic and a self-starter">
  • Analytic and problem-solving skills">
  • You are customer and quality oriented">
  • Valid Portuguese work permit or EU citizenship required">
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What We Offer

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We offer a competitive salary of €1,100 gross per month (x14 months) + up to €100 per month performance bonus + €100 complexity bonus + meal vouchers of €7.23 per workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)

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If you live outside Portugal: reimbursement (up to €400) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay)

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About Us

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We are Blu Selection, a Customer Experience Specialist with a global presence and more than 50,000 employees. Our international hub in Lisbon takes care of customer service experiences on behalf of some of the world's most progressive brands.



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