Multilingual Customer Support Specialist
1 semana atrás
About the Role
We are seeking a highly skilled Customer Service Advisor to support our German, French, and UK customers across multiple channels. As a key member of our customer support team, you will provide expert advice on our products, assist with sales inquiries, and ensure a professional and friendly customer experience.
Your Responsibilities
- Deliver exceptional customer service and product support via telephone, email, live chat, and social media.
- Demonstrate empathy, patience, and resilience while assisting customers safely.
- Ensure all inquiries via telephone and email are responded to in a timely manner (inbound and outbound calls).
- Maintain up-to-date knowledge of the system and products to provide guidance and advice on the products and services.
About You
To succeed in this role, you should have a customer-focused approach and be fluent in German, French, and English, written and spoken. We offer hybrid working, competitive benefits, and the opportunity to grow within a passionate team dedicated to excellence.
Requirements
- Fluency in German and French, both written and spoken.
- Fluency in English, both written and spoken.
- Previous experience in customer service, customer support, or a help desk role is desirable.
- Experience or knowledge of deliveries, e-commerce, or customer service are desirable.
What We Offer
We provide all necessary equipment, onboarding, and training to support remote work, with a hybrid model in place (4 days from the office and the rest from home). Based in the West Midlands close to Birmingham.
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