Technical Support Specialist with IT Infrastructure Focus
Há 5 dias
About Us
We are a well-established company in the Loan Servicing and Asset Management sector, with a strong presence in Lisbon, Porto, and Madrid. Our team of over 400 employees is dedicated to delivering exceptional service to our clients.
Job Overview
We are seeking a highly skilled Helpdesk Technician to join our IT support team. The ideal candidate will have a strong background in technical support, with experience in hardware management and support for PCs, mobile equipment, and network infrastructure.
Key Responsibilities
- Provide timely and effective support to users via phone, email, or in-person
- Detect and resolve technical issues with software and hardware
- Identify areas for process improvement in IT support and suggest changes
- Collaborate with the systems administration team to ensure seamless operation of all IT systems
Requirements
- High School diploma or equivalent required; degree preferred
- Minimum 3 years of experience in technical support roles
- Proven knowledge of Microsoft technologies
- Excellent communication and interpersonal skills
- Availability to work in shifts (8 hours daily between 08:00 and 19:00)
Compensation and Benefits
As a valued member of our team, you can expect a competitive salary of €32,000 - €40,000 per year, depending on your level of experience. You will also enjoy a range of benefits, including reduced working hours (37 hours/week), curative medicine coverage, birthday gifts, partnerships with restaurants and gyms, and more.
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