Senior Night Operations Manager

2 semanas atrás


Porto, Porto, Portugal Boeira Garden Hotel Porto, Curio Collection By Hilton Tempo inteiro
Night Manager Role

At Boeira Garden Hotel Porto, Curio Collection By Hilton, we are seeking an experienced Night Manager to oversee the night-hour supervision of the Front Office Team. This critical role ensures our guests receive exceptional service from check-in through check-out. Key responsibilities include managing the first impressions of our guests, serving as a point of contact, and representing the Hotel Manager in their absence. A strong understanding of hotel products, services, pricing, and policies is essential, as well as the ability to work under pressure and maintain high grooming standards. If you have previous supervisory experience in Front Office and excellent leadership skills, we encourage you to apply.

Responsibilities
  • Oversee the entire Front Office operation to maintain high standards
  • Serve as a point of contact for regular and VIP guests
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Manage, record, and promptly resolve issues or emergencies that arise
  • Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff/Duty Manager
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
  • Conduct annual and mid-year appraisals with Team Members
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
  • Assist other departments, as necessary

Requirements
  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • Excellent leadership, interpersonal, and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

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