Technical Support Specialist
4 semanas atrás
Seeking a skilled Technical Support Specialist to join our team at Konecta Portugal.
About the Role
We are looking for an experienced professional with excellent technical support and troubleshooting skills to provide top-notch assistance to our clients. The ideal candidate will have a strong background in Information Technology, excellent analytical skills, and a passion for delivering exceptional customer service.
Key Responsibilities
- Provide technical assistance and support to customers via phone, email, or chat platforms.
- Identify and troubleshoot issues, escalating complex problems to senior technicians as needed.
- Maintain accurate records of interactions, including issue resolution and customer satisfaction feedback.
- Collaborate with colleagues to ensure seamless delivery of services and achievement of business objectives.
Requirements and Qualifications
- Bachelor's degree in Information Technology or related field.
- At least 2-3 years of experience providing L2 technical support.
- Excellent written and verbal communication skills in both English and German (native fluency required).
- Experience with CRM tools and customer support software is a plus.
What We Offer
We provide a comprehensive benefits package, including:
- Meal ticket/reimbursement scheme.
- Commercial discounts.
- A competitive salary range of €28,000 - €38,000 per annum, depending on experience.
Working Conditions
This is a full-time position, working 8 hours a day, Monday to Friday.
We are committed to supporting our employees' growth and well-being, offering a dynamic work environment that encourages teamwork and continuous learning.
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