Regional Operations Director
Há 4 dias
About Indie Campers
We are a leading campervan marketplace, dedicated to making road trips accessible to everyone. With our digital approach and customer-centric focus, we've developed a strong booking experience and offer high-quality road trips at affordable prices.
Our platform has facilitated over one million nights rented and welcomed more than 300,000 travelers from 169 countries. We provide an extensive range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
As a Regional Operations Director responsible for our UK, Ireland & Nordics operations, you'll oversee the daily execution of regional processes and manage local depots. You will drive operational results in terms of fleet availability, customer satisfaction, and operational efficiency. Reporting directly to the Chief Operations Officer, this pivotal role involves collaboration with international teams.
Responsibilities
- Lead and supervise the regional team and local teams.
- Oversight of day-to-day regional operations execution, focusing on achieving results defined for the region regarding fleet availability, customer satisfaction, and operational efficiency.
- Guarantee adherence to operating standards and attainment of operational objectives within local operations.
- Cultivate a customer-centric mindset, addressing all feedback with importance and adapting procedures to minimize exceptions.
- Coordinate with central teams to ensure process definition and adaptation for regional success.
- Drive projects related to operational expansion within your region.
- P&L management of your region, ensuring operational costs align with customer needs.
Requirements
- Background in Business Management, Engineering or similar education.
- At least 10 years of relevant experience.
- Proven experience in managing operational teams with P&L Ownership and direct control over operational financial performance.
- Capacity to effectively communicate with all levels of the organization.
- Fluent in English.
Estimated Salary: £65,000 - £85,000 per annum, dependent on qualifications and experience, taking into account industry standards and regional considerations.
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