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We're looking for a skilled Customer Service Expert to join our team at GrabJobs. As a key member of our support team, you'll be the first point of contact for our clients, providing top-notch service and ensuring their needs are met.
The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment. You'll be responsible for resolving customer queries, providing product information, and escalating complex issues to higher-level support teams.
As a Candidate Requirements:
- A high level of Spanish (oral and written) and fluency in English (C1)
- Strong analytical and troubleshooting skills to resolve customer queries effectively
- Familiarity with mobile apps, digital payments, and online platforms
- Ability to understand customer concerns fully and provide appropriate solutions
