German Customer Service Representative for a Global Consulting Leader

4 semanas atrás

Porto, Porto, Portugal Sitel Corp. Tempo inteiro
Job Description:

Are you a German native or fluent speaker with strong English communication skills? Do you want to work in a multicultural environment in the historic city of Porto? We have an exciting opportunity for you to join our client, a global consulting leader, as a customer service specialist.

Responsibilities:
  • Comply with company policies and procedures to meet statutory, quality, and business requirements.
  • Manage customer relationships and process customer contacts, focusing on health insurance.
  • Answer inbound calls and written communication within established guidelines and goals.
  • Handle and resolve cases from policyholders, including requests for information and calculations.
  • Maintain accuracy and security of customer information on the database.
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Research information and solve problems using available resources.
  • Monitor and control numerous concurrent tasks in tandem.
Requirements:
  • Native or proficient level of German (C2) (mandatory)
  • Advanced level of English (at least C1) both verbal and written (mandatory)
  • Previous experience in customer services and/or banking/insurance is an asset.
  • Computer literate.
  • Pedagogy, active listening, personalized follow-up of insured files.
  • Ability to read, understand, and explain guarantees.
  • Ability to calculate and/or explain reimbursement calculations.
  • Customer-oriented, willingness to provide personalized care.
  • Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account).
  • Method, rigor, patience, organization, autonomy, involvement.
  • Ability to keep calm and clear-headed in critical situations.
  • Ability to demonstrate confidence when imparting information or dealing with troubled callers.
  • People-oriented, value-added interpersonal skills.
  • Strong analytical and empathic skills.
  • Logic and mathematical calculations (arithmetic/percentage).
  • Experience with policy work, or help resource project management.
  • Life experience to apply to managing situations.
  • Early adopter of technology.
  • Ability to put callers at ease.
  • Makes the customers feel confident that their needs are being met.
  • Dependable, reliable, and able to perform duties with minimum supervision.
  • Ability to interact positively with peers and supervisors.
  • Must hold EU citizenship or valid work permit for Portugal.
  • Be a local candidate or willing to relocate to Porto, Portugal (work on site).
Benefits:
  • Signing bonus.
  • Relocation package.
  • Competitive wages.
  • Paid professional training.
  • Employee discounts.
  • Private healthcare & dental insurance (after six months of employment).
  • Growth opportunities through various development programs.
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program.
  • Job stability.
  • Life-long skills and experience.
  • Excellent work culture.

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