Customer Service Representative with Strong Communication Skills

Há 1 mês


Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro

We are seeking a talented Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences.

About the Role

The ideal candidate will be fluent in Czech and possess strong communication skills, with the ability to communicate effectively with customers via phone, chat, and email. You will work closely with our clients to resolve cases efficiently and maintain high levels of customer satisfaction.

Key Responsibilities
  • Communicate with customers via multiple channels (phone, chat, email) to resolve queries and issues;
  • Monitor and resolve cases efficiently to ensure quick resolution and customer satisfaction;
  • Maintain strong, professional relationships with partners and represent our company positively;
  • Develop and sustain effective working relationships with internal teams and stakeholders;
  • Work towards achieving targets set by both the client and the company.
Requirements

To succeed in this role, you will need:

  • Fluency in Czech (written and spoken);
  • Proficient English communication skills;
  • Strong communication, interpersonal, and problem-solving abilities;
  • Basic computer knowledge and technical skills;
  • Ability to multitask effectively and thrive in a fast-paced environment;
  • Team-oriented mindset with a focus on delivering exceptional results.
What We Offer

As a valued member of our team, you can expect:

  • Comprehensive relocation support to Portugal;
  • A competitive monthly salary of approximately €25,000 - €30,000 per month;
  • Health benefits and various discounts;
  • Full training provided by certified instructors;
  • Opportunities for career advancement and professional development.

Join Smart-Recruitments as a Customer Service Representative and take the next step in your career



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