Customer Support Representative with Excellent Communication Skills

Há 1 mês


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Overview:

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We are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents in Lisbon. As a key member of our support team, you will play a crucial role in ensuring seamless customer experiences and resolving issues promptly and professionally.

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About the Role:

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This is a full-time contract position offering a competitive salary with performance-based bonuses. You will have the opportunity to work in a multicultural environment, collaborate with other departments, and contribute to the growth and development of our company.

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Key Responsibilities:

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  • ">
  • Customer Support:">
    • ">
    • Handle customer inquiries through various channels (phone, email, chat).">
    • Resolve issues related to products or services promptly and professionally.">
    • Provide clear information about company features, pricing, and policies.">
    • Record interactions and ensure accurate documentation in the CRM system.">
    • Escalate technical or complex issues to the appropriate teams.">
    • Collaborate with other departments to ensure a seamless customer experience.">
    ">
  • Requirements:">
    • ">
    • Native Spanish speaker with good English proficiency (B2 or higher).">
    • Excellent communication skills and a strong customer-focused mindset.">
    • Previous experience in customer support or a similar role is a plus.">
    • Ability to resolve problems quickly and efficiently.">
    • Basic proficiency in using technology tools and CRM systems.">
    ">

What We Offer:

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  • ">
  • A competitive salary ranging from €25,000 to €35,000 per year, depending on experience.">
  • Performance-based bonuses.">
  • Additional benefits, including private health insurance, paid initial training, opportunities for professional growth, employee support programs, and a work schedule that includes Monday to Friday, with occasional rotating shifts.">
  • The opportunity to work in a leading company with an inclusive and dynamic workplace.">
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Why Join Us:

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At Cross Border Talents, we offer a collaborative and supportive work environment, opportunities for professional growth, and a chance to make a real impact in the lives of our customers.

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If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Specialist.



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