Technical Service Delivery Expert

3 semanas atrás


Lisboa, Lisboa, Portugal Sap Tempo inteiro
Job Overview

SAP is seeking an experienced Application Service Manager to join our Cloud Application Services team in EMEA/MEE. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services to our customers.

About the Role

We are looking for a highly skilled and motivated individual to lead the execution of CAS engagements, drive customer engagement and support up-sell SAP's products and CAS service portfolio. The successful candidate will have excellent documentation, communication, facilitation, and interpersonal skills, as well as strong problem-solving capabilities in complex environments.

Responsibilities
  • Ensure that the CAS services provided to customers meet the highest standards of quality.
  • Proactively point out optimization, innovation, adoption, and potential improvements to customers.
  • Drive customer engagement and support up-sell SAP's products and CAS service portfolio.
  • Ensure the successful execution of the CAS engagement.
  • Collaborate closely with other SAP stakeholders.
  • Orchestrate communication end-to-end.
  • Oversee & lead the entire CAS customer lifecycle, including transition, stabilization, operations, and offboarding.
Requirements
  • Bachelor's degree in IT & Business Management, Engineering, or a related field.
  • 3+ years of experience in customer account services, relationship management, or a similar role.
  • 5+ years of hands-on experience in at least one SAP Solution Area (e.g., S/4 Hana – FI, MM, SuccessFactors, BTP).
  • 3+ years experience in leading (global) teams as a project manager.
  • Solid experience in SAP Implementation Projects / Project Management and/or Managed Services.
  • Excellent documentation, communication, facilitation, and interpersonal skills.
  • Strong problem-solving capabilities in complex environments.
  • Strong customer orientation, result-driven, and execution-focused.
  • English is a must.
Estimated Salary

$120,000 - $150,000 per annum, depending on location and experience.

About SAP

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. Our culture of inclusion, focus on health and wellbeing, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.


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