Technical Support Specialist

4 semanas atrás

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
{"title": "Technical Support Advisor", "description": "Job Summary

We are seeking a highly skilled Technical Support Advisor to join our team in Lisbon. As a Technical Support Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their technical issues are resolved efficiently and effectively.

Key Responsibilities
  • Manage incoming queries in a customer service environment, troubleshooting technical issues and providing solutions.
  • Respond to incoming calls and emails from enterprise clients, gathering information and ensuring resolutions.
  • Maintain client relationships through product support over the phone, providing high-quality service.
  • Record all required data elements in CRM to provide a good follow-up and qualitative support.
Requirements
  • Native level of German and fluency in English.
  • Previous experience of at least 6 months in Technical Support.
  • Interest in and willingness to learn, with a strong analytical and problem-solving mindset.
  • Excellent communication skills, both written and oral.
  • Ability to operate in high-pressure situations, with a strong team player attitude.
  • Valid Portuguese work permit or EU citizenship required.
What We Offer
  • Long-term opportunity with a competitive salary and benefits package.
  • Rotative shifts depending on the project, with a flexible work schedule.
  • Opportunity to work with some of the biggest brands in the industry, in a multicultural and international environment.
  • Fully paid training, professional development, and career evolution opportunities.
About Us

Blu Selection is an international Customer Experience Specialist, with a global presence and over 50,000 employees. We are taking care of customer service experiences on behalf of some of the world's most progressive brands, in our international hub in Lisbon.

", "lang_code": "en"}

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