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Front Office Supervisor

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About Us

Hyatt is a world-renowned luxury hospitality brand dedicated to delivering exceptional experiences to our guests. We pride ourselves on creating a unique and memorable experience for each guest, while also fostering a positive work environment for our team members.

Our Culture:

We value empathy, wellbeing, respect, integrity, experimentation, and inclusion. These values drive everything we do, from the way we interact with our guests to the way we support our team members' growth and development.

The Ideal Candidate:

We are seeking a highly motivated and experienced Front Office Supervisor who shares our passion for delivering exceptional guest experiences. If you possess strong leadership and communication skills, a deep understanding of the luxury hospitality industry, and a commitment to excellence, we encourage you to apply.

Responsibilities:
  • Guest Service:

  • Ensure that every guest receives a personalized welcome and a seamless check-in/check-out process.

  • Anticipate and address guest needs and concerns promptly and professionally.

  • Create a memorable guest experience through thoughtful touches and attention to detail.

  • Team Leadership:

  • Lead by example and foster a positive work environment that encourages teamwork, collaboration, and accountability.

  • Develop and implement training programs to enhance front office staff knowledge and skills.

  • Monitor and report on front office operations, occupancy rates, and guest satisfaction.

Qualifications:

  • A minimum of 2-3 years of experience in a front office or guest services role in a luxury hotel setting, with at least 1 year in a supervisory capacity.

  • Exceptional communication and interpersonal skills.

  • Strong leadership and problem-solving abilities.

  • Familiarity with hotel management software (e.g., Opera, Fidelio, or similar).

  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

  • Knowledge of luxury guest service standards and practices.