Highly Skilled Customer Support Specialist for Electronic Payment Devices

Há 2 dias


Porto, Porto, Portugal Teleperformance Greece Tempo inteiro

Company Overview

We collaborate with a leading company providing technology for electronic payment transactions. Their products are POS electronic payment devices with their own operating systems, security and encryption software, and certified payment software.

Job Description

This role involves being the primary point of contact for customer and client requests. Key responsibilities include:

  • Answering inquiries from retailers, merchants, and shop owners related to their POS devices
  • Troubleshooting issues, guiding customers toward desired outcomes
  • Resolving issues efficiently, ensuring customer satisfaction
  • Striving for excellence in every customer interaction, promoting increased product usage and loyalty
  • Committing to meeting personal and team targets

Required Skills and Qualifications

To succeed in this role, you should possess:

  • Fluency in Norwegian and very good use of English (both written and spoken)
  • Prior work experience in a customer support role is advantageous
  • Exceptional communication skills, soft skills, and a problem-solving mentality
  • Familiarity with Android OS, advanced PC skills, and a willingness to learn
  • Demonstrating genuine ownership and an unbreakable team spirit
  • Thrive in a fast-paced environment

Benefits

We offer a competitive monthly salary, complete relocation support, health care benefits, referral programs, professional growth opportunities, state-of-the-art premises, and more.

Salary

The estimated salary range for this role is approximately 1,800€-2,200€ per month, depending on location and experience.



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