Customer Support Specialist for Electronic Payment Devices

2 semanas atrás


Porto, Porto, Portugal Teleperformance Greece Tempo inteiro

Take on a challenging role with our Nordic Customer Care team, supporting electronic payment architects who excel in commerce.

Be part of shaping omni-commerce payment ecosystems and creating powerful customer experiences. Our team collaborates closely with a leading technology provider for electronic payment transactions.

The company's products include POS electronic payment devices with their own operating systems, security software, and certified payment software.

Key Responsibilities:

  • Primary Point of Contact: Handle customer inquiries and requests efficiently.
  • Inbound Calls: Answer inquiries from retailers, merchants, and shop owners related to their POS devices.
  • Troubleshooting: Identify and resolve issues, guiding customers toward desired outcomes.
  • Timely Issue Resolution: Resolve issues promptly to ensure customer satisfaction.
  • Excellence in Interaction: Strive for excellence in every customer interaction, promoting increased product usage and loyalty.

What You'll Bring:

  • Language Skills: Fluency in Norwegian and excellent English skills (written and spoken).
  • Customer Support Experience: Prior experience in a customer support role is advantageous.
  • Communication and Problem-Solving: Exceptional communication skills, soft skills, and a problem-solving mentality.
  • Tech Proficiency: Familiarity with Android OS and a willingness to learn.
  • Team Spirit: Demonstrate genuine ownership and an unbreakable team spirit.

What We Offer:

  • Competitive monthly salary: €3,500
  • Relocation support to Greece, including flight tickets, accommodation, and house searching assistance.
  • Referral Program: Receive bonuses for referring friends.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events and community & social responsibility initiatives.
  • Free online Greek language courses.
  • State-of-the-art premises with relaxing break areas.
  • Work for a Great Place to Work-Certified Company that fosters diversity and equal opportunities.

This is an exceptional opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.



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