Senior Sales Manager

3 semanas atrás

Sintra, Lisboa, Portugal Marriott International Tempo inteiro

Job Summary

As a Senior Sales Manager - Wedding Expert at Marriott International, you will be responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. You will manage group/catering opportunities not handled by an Event Booking Center (EBC) and actively up-sell each business opportunity to maximize revenue opportunity. Your goal will be to achieve personal and team-related revenue goals, verify business is turned over properly and in a timely fashion for proper service delivery, and drive customer/guest loyalty by delivering service excellence throughout each customer/guest experience.

Candidate Profile

Education and Experience

High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities

Understanding Market Opportunities & Driving Revenue

Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

Partners with group/catering counterpart to effectively manage the business opportunity.

Responds to incoming group/catering opportunities for the property that are outside parameters of the EBC.

Handles all opportunities if property does not participate in an EBC.

Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.

Focuses efforts on group/catering accounts with significant potential sales revenue.

Develops effective group/catering sales plans and actions.

Designs, develops and sells creative catered events.

Maximizes revenue by upselling packages and creative food and beverage.

Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Closes the best opportunities for each property based on market conditions and individual property needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

Handles complex business with significant revenue potential as well as significant customer expectations.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

Provides excellent customer service in order to grow share of the account.

Executes brand's Customer Service Standards and property's Brand Standards.

Building Successful Relationships

Works collaboratively with off-property sales channels (Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

Manages and develops relationships with key internal and external stakeholders.

Uses sales resources and administrative/support staff.

Additional Responsibilities

Utilizes intranet for resources and information.

Conducts site inspections.

Creates contracts as required.

Executes and supports the operational aspects of business booked (generating proposal, writing contract, customer correspondence).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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