IT Support Specialist
Há 4 dias
Willis Towers Watson is an award-winning global advisory, broking and solutions company. With a rich history dating back to 1828, we help clients around the world turn risk into a path for growth.
The OpportunityWe are seeking a highly skilled IT Support Specialist - German Speaking to join our team. As the first point of contact for end-users, you will be responsible for managing customer queries and performing simple troubleshooting. You will act as the interface between the customer and other tiers of IT support, fixing what you can through basic troubleshooting at the first point of contact and escalating everything else to the remaining tiers in the operating model.
Daily Activities:- Acknowledge and respond to inbound calls, chat, and self-service tickets according to agreed Service Level Targets (SLT).
- Record and process tickets following agreed processes and procedures.
- Utilize problem-solving and people skills to ensure swift resolutions to technical issues.
- Triage, diagnose, and perform basic troubleshooting on computer error messages and failures, resolving or making recommendations for incidents and requests.
- Utilize technical tools/resources like remote management software to provide resolution in one call whenever possible.
- Address user concerns regarding hardware, software, and networking.
- Account administration: manage new user requests, leaver requests, password requests, etc.
- Timely ticket routing to the next team when the first attempt to resolution fails and follows defined exceptions.
- Coordinate with L2 and other support teams when applicable.
- Handle special projects as applicable and process software installation requests.
- Escalate issues to the next level of support if needed.
- Proficient in oral and written German and English.
- At least two (2) years of experience in IT performance analysis and end-user support roles.
- Associate's or bachelor's degree in computer science, information systems, or a similar field is a plus.
- ITIL Foundation, IELTS, or TOEFL Certification is an advantage.
- In-depth and current knowledge of computer programs, hardware, and business applications.
- Basic knowledge of Windows, MS Office 365, MFA, VPN, Citrix, Azure, Active Directory, and Exchange Server related tools is a must.
- Proficiency in Service Now ticketing tool or other task management software.
- Skilled in balancing technical knowledge with customer service skills.
We offer a competitive compensation package, including an estimated salary of $80,000 - $100,000 per year, depending on experience. In addition, you will enjoy flexible working hours, hybrid working options, and ample opportunities for individual career growth through on-the-job learning and specialist training.
-
IT Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Kcs It Tempo inteiroAbout KCS ITKCS IT is a leading consulting company in the field of Information Technology and Services, founded in 2008 and based in Lisbon. We create value for our clients through three main areas: Consulting, Outsourcing, Innovation and Training.Salary RangeWe offer an attractive salary range that reflects the experience and skills required for this role....
-
IT Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Kcs It Tempo inteiroAbout Kcs ItKcs It is a leading consulting company in the field of Information Technology and Services, based in Lisbon. We create value for our clients through three main areas: Consulting, Outsourcing, Innovation and Training.Job OverviewWe are seeking an experienced IT Support Specialist to join our team. The ideal candidate will have a strong background...
-
IT Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Kcs It Tempo inteiroAbout UsKCS IT is a consulting company based in Lisbon, Portugal, providing Information Technology and Services since 2008. Our focus lies in creating value for clients through Consulting, Outsourcing, Innovation, and Training. We prioritize talent development and have recently expanded to Porto and Azores hubs to drive technology growth nationally and...
-
IT Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Kcs It Tempo inteiroAbout UsKCS IT is a consulting company in the field of Information Technology and Services, based in Lisbon since 2008. We create value for our clients through three main areas: Consulting, Outsourcing, Innovation, and Training.Estimated SalaryThe estimated salary for this position is between €45,000 to €65,000 per annum, depending on experience and...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Kcs It Tempo inteiroAbout the RoleWe are seeking a skilled and dedicated Technical Support Specialist to join our team at KCS IT. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.Job DescriptionThe successful candidate will have a bachelor's degree in Computer Science or a related field and at least 4 years...
-
IT Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroJob SummaryWe are seeking a skilled IT Support Specialist to coordinate software releases and perform liaison duties between App Support Team, IT Business Analysts, and developers. The successful candidate will ensure that new and modified software meets user requirements and conforms to company standards.
-
IT Support Specialist
2 meses atrás
Lisboa, Lisboa, Portugal Noesis Portugal Tempo inteiroAbout the JobNoesis Portugal is seeking a highly skilled IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our users. Key Responsibilities:Provide support for users through various channelsCollaborate with the IT team to resolve complex technical issuesDevelop...
-
IT Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Team It Tempo inteiroCompany OverviewWe are Team IT, a company committed to creating a sustainable work environment that fosters collective well-being, personal and professional development. Our philosophy emphasizes healthy management of life, work-life balance, and community involvement.Salary and BenefitsWe offer a competitive salary for this position in Lisbon, Portugal. The...
-
Senior IT Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Kcs It Tempo inteiroAbout UsKCS IT is a leading consulting company in the Information Technology and Services sector, founded in 2008 and based in Lisbon. Our mission is to create value for clients through Consulting, Outsourcing, Innovation, and Training.Salary & BenefitsWe offer an estimated salary of €60,000 per annum, commensurate with experience and location. Additional...
-
IT Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroJob DescriptionWe are seeking a skilled IT Support Specialist to join our team at Alter Solutions Portugal. As a key member of our Nearshore IT center, you will be responsible for providing top-notch technical support and ensuring the smooth operation of our services.Key Responsibilities:Manage and monitor service levels to ensure high-quality...
-
IT Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Reltio Tempo inteiro**About Reltio**Reltio is a company that believes data should fuel business success. Our AI-powered data unification and management capabilities transform siloed data into unified, trusted, and interoperable data.At Reltio, our mission is to empower data and analytics leaders with unparalleled business responsiveness. We deliver interoperable data where and...
-
IT Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Reltio Tempo inteiroReltio is a pioneer in AI-powered data unification and management capabilities. We're transforming siloed data from disparate sources into unified, trusted, and interoperable data. Our Connected Data PlatformTM delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness.At Reltio,...
-
IT Application Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout the RoleAt BNP Paribas, we are seeking a highly skilled IT Application Support Specialist to join our team in Lisbon. This is an exciting opportunity for someone who wants to be part of a fast-paced and dynamic environment where no two days are the same.
-
Atlassian Support Specialist
2 meses atrás
Lisboa, Lisboa, Portugal Kcs It Tempo inteiroAbout the JobWe're seeking a dedicated and enthusiastic Atlassian Support Specialist to join our dynamic team at KCS IT. As a Technical Support Expert, you'll be responsible for providing top-notch support to our clients, ensuring their Atlassian software experience is seamless and hassle-free.Key ResponsibilitiesProvide expert-level technical support for...
-
Lisboa, Lisboa, Portugal Kcs It Tempo inteiroWe're seeking a dedicated and innovative Technical Support Specialist to join our team at KCS IT. As an essential member of our team, you will play a vital role in delivering exceptional support services to our clients using Atlassian tools.About the RoleThis is a mid-level position that requires 3-5 years of experience in providing technical support with...
-
Lisboa, Lisboa, Portugal Kwan Tempo inteiroAbout the RoleWe are seeking an IT Support Specialist to join our team in Lisbon, Portugal. As a hybrid position, you will be responsible for ensuring effective and responsive first and second level of support for all applications under your scope.
-
IT Infrastructure Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Wire It Tempo inteiroJob DescriptionWe are looking for a skilled IT Infrastructure Specialist to join our team at Wire It.About Us:Wire It is a global company specialized in IT services, with an experienced team that knows the IT market. Our goal is to provide our customers with expert advice and help them achieve their business objectives.The Role:This full-time position...
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Kcs It Tempo inteiroWe're seeking a talented Technical Support Specialist to join our hybrid team in Lisbon. With 3-5 years of experience in IT, you'll have the opportunity to work on exciting projects and develop your skills in SQL programming, scripting languages, and incident resolution.
-
IT Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Noesis Portugal Tempo inteiroAbout Noesis Portugal"Noesis Portugal is a leading organization in the IT sector, continuously investing in training its talents and providing innovative solutions. We are seeking an IT Support Specialist with expertise in Microsoft technologies to join our team.
-
Senior IT Support Specialist
Há 3 dias
Lisboa, Lisboa, Portugal N Consulting Limited Tempo inteiroJob Title: Senior IT Support SpecialistAbout UsN Consulting Limited is a leading organization in the technology sector, and we are seeking a highly skilled Senior IT Support Specialist to join our team on an ongoing contract basis.Estimated Salary$80,000 - $110,000 per annum, depending on experienceJob DescriptionThis role involves providing essential IT...