German Customer Support Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Customer Support Role Overview

We are seeking a highly skilled and customer-focused German-speaking individual to join our team as a Customer Support Specialist. This role offers the opportunity to work with international clients, provide exceptional support, and enjoy relocation assistance.

Key Responsibilities:
  • Deliver outstanding customer service via phone, email, and chat in German.
  • Address client inquiries and concerns regarding products and services.
  • Provide accurate information and solutions to ensure high client satisfaction.
  • Collaborate with colleagues to improve processes and service quality.
  • Manage customer interactions and record them in internal systems.
Requirements:
  • Native fluency in German.
  • B2 level English proficiency.
  • Excellent communication and problem-solving skills.
  • A customer-centric mindset with the ability to remain calm under pressure.
  • Flexibility to work on rotating shifts.
  • Prior experience in customer support is welcome, but comprehensive training will be provided.
Compensation Package:

This role offers a competitive salary, with opportunities for performance-based bonuses and a relocation bonus of €2500 (gross) for candidates moving from outside Continental Portugal, or €1000 (gross) for those relocating from within Portugal (more than 100 km from Lisbon).

Why Choose Cross Border Talents?
  • Be part of a dynamic and supportive team.
  • Enjoy full training, regardless of previous experience.
  • Pursue career growth and development opportunities.


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