German Customer Support Specialist
Há 6 dias
We are seeking a highly skilled and customer-focused German-speaking individual to join our team as a Customer Support Specialist. This role offers the opportunity to work with international clients, provide exceptional support, and enjoy relocation assistance.
Key Responsibilities:- Deliver outstanding customer service via phone, email, and chat in German.
- Address client inquiries and concerns regarding products and services.
- Provide accurate information and solutions to ensure high client satisfaction.
- Collaborate with colleagues to improve processes and service quality.
- Manage customer interactions and record them in internal systems.
- Native fluency in German.
- B2 level English proficiency.
- Excellent communication and problem-solving skills.
- A customer-centric mindset with the ability to remain calm under pressure.
- Flexibility to work on rotating shifts.
- Prior experience in customer support is welcome, but comprehensive training will be provided.
This role offers a competitive salary, with opportunities for performance-based bonuses and a relocation bonus of €2500 (gross) for candidates moving from outside Continental Portugal, or €1000 (gross) for those relocating from within Portugal (more than 100 km from Lisbon).
Why Choose Cross Border Talents?- Be part of a dynamic and supportive team.
- Enjoy full training, regardless of previous experience.
- Pursue career growth and development opportunities.
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