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Cloud Technical Support Manager
1 semana atrás
At TN Portugal, we strive to create a culture of inclusion where everyone can thrive at work and beyond. Our Customer Service & Support team is committed to delivering exceptional customer experiences, and this Senior Technical Support Engineer position plays a critical role in achieving this goal.
This role involves owning and investigating complex technical issues, serving as a technical escalation point, and collaborating with peers to resolve cases and perform advanced troubleshooting tasks. You will also have the opportunity to lead communities, share knowledge through readiness programs, and mentor junior engineers.
Apart from your technical expertise, you will have the opportunity to develop your leadership skills and contribute to the development of our team. As a trusted advisor, you will work closely with product groups and engineering teams to drive improvements in Microsoft products, diagnostics, and support processes.
We are looking for individuals with a proven track record of delivering exceptional customer support, possessing strong analytical and problem-solving skills, and a commitment to ongoing learning and development.
