Global Adhesives Relationship Manager

2 semanas atrás


Porto, Porto, Portugal H.B. Fuller Tempo inteiro

At H.B. Fuller, we connect what matters by developing highly specified solutions that enable customers to bring world-changing innovations to their end markets.

About Us

We are the largest pureplay adhesives company in the world, with a revenue of $3.5 billion and over 7,000 global team members collaborating across more than 30 market segments in over 140 countries.

As a Customer Service Specialist EIMEA, you will act as a single point of contact for customers, ensuring all day-to-day customer-related activities are dealt with in a courteous, accurate, and timely manner, adhering to current business standards.

Job Description

The job holder maintains and increases customer loyalty by building relationships. Primary Responsibilities include managing all aspects of the order cycle, such as entry, maintenance, confirmation, follow-up to ensure customer satisfaction and hassle-free interface with customers.

  • Handle in a professional manner all customer interaction and coordinate the final customer response.
  • Communicate with customers whenever there are changes that might affect their order.
  • SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints, etc.

Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.

Work proactively to ensure all local SHE objectives are achieved, while working in compliance with SHE regulations.

Control of consignment stocks, where appropriate. Completion of customer portals, where appropriate.

Requirements

To be successful in this role, you will need:

  • 0 to 2 years' experience.
  • High school degree; commercial school education.
  • Fluency in written and spoken English and/or at least one other major language – German, French, and Polish.
Salary and Benefits

The estimated salary for this position is approximately $60,000 - $80,000 per year, depending on location and experience.

We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.

Opportunities for career growth and professional development are available within our organization.



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