Customer Experience Specialist for Italian-speaking Clients in Lisbon
4 semanas atrás
Position Overview
We are seeking a skilled Customer Experience Specialist with native Italian language proficiency to be based in Lisbon. This role focuses on delivering exceptional customer experiences through outstanding service and support.
Key Responsibilities
Address customer inquiries via various channels, ensuring timely and accurate responses.
Provide top-notch support to customers, handling questions and concerns with empathy and professionalism.
Identify and escalate issues requiring further attention to ensure customer satisfaction.
Collect customer feedback to contribute to the improvement of our products and services.
Collaborate with team members to enhance the overall customer experience and develop best practices.
Stay informed about our products and services to effectively assist customers.
Qualifications
Native Italian speaker with strong communication skills in English.
Experience in customer service or a related field is advantageous.
A genuine passion for providing excellent customer service and creating positive experiences.
Ability to thrive in a team environment and manage multiple tasks simultaneously.
Strong problem-solving skills and keen attention to detail.
Benefits
Competitive salary with performance-related incentives: €45,000 - €55,000 per year.
Opportunities for professional development and career advancement.
A dynamic and collaborative work atmosphere.
Employee discounts and additional benefits.
Work Schedule
Full-time, on-site position in Lisbon.
Monday to Friday with standard working hours.
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