Technical Support Professional

2 semanas atrás


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

Established in 1999, Match Profiler is a consulting firm specializing in Information Systems. We operate in both the national and international markets with expertise spanning various disciplines. Our goal is to drive forward our clients' interests through innovative IT solutions.

We are seeking an experienced Technical Support Professional to join our team. As a key member of our hybrid work setup, you will be responsible for delivering exceptional support services to our clients across diverse sectors.

The ideal candidate will have at least 10 years of experience in desktop systems and remote administration tools. Additionally, they should possess a strong understanding of Windows technologies, familiarity with batch/scripting, and excellent people skills. Ability to identify potential issues before they arise and take corrective action, as well as analyze trends and estimate future needs, is also essential.

A successful Technical Support Professional will be able to provide autonomous end-to-end troubleshooting services while understanding the needs of our business lines and offering suggestions for service improvements. A strong grasp of new controls around IT Security is mandatory, along with a good level of English (B2 minimum) and French speaker status being a plus.

We offer personalized support from your team, consideration of your motivations and suggestions by your manager, and celebrations of victories together. Our HR and Support Teams are always available to assist, and constant feedback on your work is provided. Furthermore, you'll have access to exclusive discounts from hundreds of partner companies across various sectors, numerous social events, and opportunities for professional growth.



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