Cloud Software Support Specialist with English and Hebrew
Há 1 mês
At Acronis, we're revolutionizing cyber protection by providing integrated solutions that monitor, control, and protect data. We're seeking a Cloud Software Support Specialist to join our mission to create a #CyberFit future. As a liaison between customers and internal resources, you'll provide technical support, configuration, and troubleshooting via email, phone, and chat. Your responsibilities will include:
Key Responsibilities:
- Provide technical support and configuration for software-related inquiries via email, phone, and chat.
- Perform technical analysis of customer problems and define plans for resolving them.
- Build and maintain strong relationships with partners.
- Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
- Work closely with the Expert team to answer customers' technical questions.
- Meet and exceed KPIs set for your role.
Requirements:
- Fluent English (both verbal and written) and Hebrew (native).
- 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business).
- Knowledge of Windows Server administration basics.
- Ability to convey technical information effectively.
- Ability to analyze technical issues.
- Exceptional customer service approach and excellent analytical skills.
Preferred Qualifications:
- Experience and knowledge of Linux/UNIX basics, CLI.
- Awareness of modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters).
- Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers).
Please submit your resume and application in English.
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