Cloud Software Support Specialist with English and Hebrew

Há 1 mês


Lisboa, Lisboa, Portugal Acronis Tempo inteiro

At Acronis, we're revolutionizing cyber protection by providing integrated solutions that monitor, control, and protect data. We're seeking a Cloud Software Support Specialist to join our mission to create a #CyberFit future. As a liaison between customers and internal resources, you'll provide technical support, configuration, and troubleshooting via email, phone, and chat. Your responsibilities will include:

Key Responsibilities:

  • Provide technical support and configuration for software-related inquiries via email, phone, and chat.
  • Perform technical analysis of customer problems and define plans for resolving them.
  • Build and maintain strong relationships with partners.
  • Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
  • Work closely with the Expert team to answer customers' technical questions.
  • Meet and exceed KPIs set for your role.

Requirements:

  • Fluent English (both verbal and written) and Hebrew (native).
  • 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business).
  • Knowledge of Windows Server administration basics.
  • Ability to convey technical information effectively.
  • Ability to analyze technical issues.
  • Exceptional customer service approach and excellent analytical skills.

Preferred Qualifications:

  • Experience and knowledge of Linux/UNIX basics, CLI.
  • Awareness of modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters).
  • Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers).

Please submit your resume and application in English.



  • Lisboa, Lisboa, Portugal Acronis Tempo inteiro

    Acronis is a global leader in cyber protection, providing natively integrated solutions that monitor, control, and protect data across any environment. We are seeking a Cloud Software Support Specialist to join our mission to create a #CyberFit future and protect all data, applications, and systems.In this role, you will act as a liaison between customers...


  • Lisboa, Lisboa, Portugal Acronis Tempo inteiro

        Acronis is a global leader in cyber protection solutions, providing comprehensive security and data protection for businesses and individuals. We are seeking a Cloud Software Support Specialist to join our team, who will be responsible for delivering exceptional customer support and ensuring the smooth operation of our cloud software...


  • Lisboa, Lisboa, Portugal Acronis Tempo inteiro

    We are looking for a skilled Cloud Software Technical Liaison Specialist to join our mission at Acronis.As a key member of our team, you will act as a liaison between customers (Service Providers Partners) and internal Acronis resources, providing technical support and ensuring a seamless experience.Main Responsibilities:Provide technical support and...


  • Lisboa, Lisboa, Portugal Astrea Recruitment Tempo inteiro

    Customer Experience Specialist with Hebrew and EnglishAt Astrea Recruitment, we're dedicated to transforming the challenges of finding a new job into a path of change and support. With 17 years of experience in the recruitment field, we're proud to be among the best. We believe that by helping people become the best version of themselves, we can change...

  • Multilingual Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Cbt Tempo inteiro

    Job Title: Multilingual SpecialistAbout the Role:We are seeking a highly skilled Multilingual Specialist to support our diverse range of services. As a Multilingual Specialist, you will have the opportunity to engage in various roles such as contact moderator, translator, customer service specialist, content moderator, account manager, and sales...


  • Lisboa, Lisboa, Portugal Work International Tempo inteiro

    Work in Lisbon as a Customer Support AgentAre you looking for an exciting opportunity to work with international clients while enjoying the beautiful Portuguese culture? Do you have excellent communication skills and enjoy resolving customer issues?We are seeking a Customer Support Agent fluent in English and Hebrew to join our team in Lisbon. As a key...


  • Lisboa, Lisboa, Portugal Talent Trail Tempo inteiro

    Job Title: Hebrew Customer Support Specialist Job Description: We are seeking a highly skilled Hebrew support specialist to join our team at Talent Trail. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in Hebrew, via phone, email, and chat. Key Responsibilities: * Provide timely...


  • Lisboa, Lisboa, Portugal Talent Trail Tempo inteiro

    Job Title: Hebrew Customer Support SpecialistJob Description:We are seeking a highly skilled Hebrew Customer Support Specialist to join our team at Talent Trail. As a Hebrew Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in Hebrew, via phone, email, and chat. You will be required to communicate...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Hebrew Speaking Customer Support SpecialistJob Summary: We are seeking a highly skilled Hebrew speaking customer support specialist to join our team at Recruitment Direct.Key Responsibilities:* Provide exceptional customer support to clients via phone, email, and chat* Troubleshoot and resolve customer issues in a timely and efficient manner*...


  • Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro

    Job DescriptionRole OverviewSmartRecruitments is seeking a skilled Hebrew Customer Support Specialist to join our team. As a Hebrew support specialist, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Key ResponsibilitiesAnswer customer inquiries and resolve issues in a timely and professional...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Job Title: Customer Support Specialist in Hebrew with Career Advancement OpportunitiesAbout the Role:We are seeking a highly skilled and fluent customer support specialist to join our team in Lisbon, Portugal. This is an exciting opportunity for individuals who possess strong communication skills and are fluent in Hebrew.Key Responsibilities:Communicate...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Description: We are seeking a highly skilled Hebrew Language Customer Support Specialist to join our team at Recruitment Direct. As a Hebrew Language Customer Support Specialist, you will be responsible for providing exceptional customer support to our clients via phone, email, and chat.Key Responsibilities:Provide reactive support services to clients,...


  • Lisboa, Lisboa, Portugal Talent Trail Tempo inteiro

    Job Opportunity in PortugalThis is a full-time role for a Hebrew support specialist. You will be responsible for answering customer inquiries, resolving issues, and maintaining customer satisfaction. You will be required to communicate in Hebrew via phone, email, and chat, and document customer interactions and feedback.Requirements• Fluency in Hebrew•...


  • Lisboa, Lisboa, Portugal Talent Trail Tempo inteiro

    Job DescriptionThis is a full-time role for a Hebrew support specialist. You will be responsible for answering customer inquiries, resolving issues, and maintaining customer satisfaction. You will be required to communicate in Hebrew via phone, email, and chat, and document customer interactions and feedback.Key ResponsibilitiesProvide exceptional customer...


  • Lisboa, Lisboa, Portugal Talent Trail Tempo inteiro

    Remote Work Opportunity in PortugalThis is a full-time role for a Hebrew support specialist. You will be responsible for answering customer inquiries, resolving issues, and maintaining customer satisfaction. You will be required to communicate in Hebrew via phone, email, and chat, and document customer interactions and feedback.Key QualificationsFluency in...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job Title: Detection Specialist with Hebrew ExpertiseLocation: Lisbon, PortugalPhiture is seeking a skilled Detection Specialist with Hebrew expertise to join our team in Lisbon. As a Detection Specialist, you will be responsible for evaluating online social media, web page content, and advertising content for our clients. The ideal candidate will be fluent...


  • Lisboa, Lisboa, Portugal Cloud Clips Tempo inteiro

    About Cloud ClipsWe are a leading provider of cloud services, offering expertise in designing and implementing scalable and secure solutions for our clients. At Cloud Clips, we strive to stay at the forefront of technology trends and innovations.Job Title: Cloud Infrastructure Specialist with Azure ExpertiseSalary: $120,000 - $180,000 per yearAbout the...


  • Lisboa, Lisboa, Portugal Boardroom Appointments Tempo inteiro

    Job OverviewWe are seeking a highly skilled Hebrew Language Specialist to join our team at Boardroom Appointments.Salary and BenefitsThe estimated salary for this role is between €30,000 - €50,000 per annum, depending on experience. Our comprehensive benefits package includes professional development opportunities, flexible working hours, and a...


  • Lisboa, Lisboa, Portugal Software Aspekte Tempo inteiro

    Cloud Software Engineer - Azure Infrastructure SpecialistAt Software Aspekte, we're seeking a highly skilled Cloud Software Engineer to join our team. As a Cloud Software Engineer, you will play a pivotal role in designing, implementing, and maintaining robust, scalable cloud infrastructure on Azure.Key Responsibilities:Design and implement cloud...


  • Lisboa, Lisboa, Portugal Talingual Ltd Tempo inteiro

    About the RoleWe are seeking a highly skilled and fluent Hebrew speaker to join our customer support team in Lisbon. As a Customer Service Advisor, you will be responsible for representing a well-known community-based traffic and navigation app, providing top-notch support to our users through various communication channels.Key ResponsibilitiesReview user...