Lead Customer Experience Specialist with Hebrew and English

4 semanas atrás


Lisboa, Lisboa, Portugal Astrea Recruitment Tempo inteiro

Customer Experience Specialist with Hebrew and English

At Astrea Recruitment, we're dedicated to transforming the challenges of finding a new job into a path of change and support. With 17 years of experience in the recruitment field, we're proud to be among the best. We believe that by helping people become the best version of themselves, we can change lives. Our network of satisfied candidates and clients continues to grow, and it's our greatest pride and motivation.

We're searching for responsible, motivated, and flexible individuals for the role of Client Experience Specialist with Hebrew and English. This position is fully remote from Bulgaria, and we're looking for someone who can provide a friendly and professional experience to keep customers happy.

Key Responsibilities:
• Provide information and advice about the company's products and services
• Work with your team to offer help and support
• Resolve customer issues through various communication channels
• Investigate problems and find solutions
• Guide customers through the problem-solving process
• Keep accurate and updated records of customer interactions

Requirements:
• Fluent in Hebrew (both written and spoken) with good English skills
• Flexible and able to work in a fast-paced environment
• Previous customer support experience is a plus
• Comfortable using a PC and interested in technology
• Organized and able to manage time well
• Customer-focused, motivated, and a team player

Our client offers:
• Flexible shifts outside regular office hours (Mon-Fri 15:30-9:00h, and 24/7 on weekends)
• Competitive salary (2500-3500 BGN GROSS) on a full-time fully remote position with paid annual leave
• Attractive benefits like extra health insurance, gift vouchers, sports cards, and discounts
• Initial training and ongoing training and learning opportunities available for all employees
• Opportunities for long-term career growth
• A supportive and exciting work environment



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