IT Support Expert
Há 5 dias
We're a People First organization with over 7 years of experience in the Portuguese market, sharing our DNA with more than 200 workers and offering services across 3 lines: Strategy, R&D, and Nearshore.
We focus on valuing people's well-being and growth. Our benefits include Great Work-Life balance, flexible organizational routine, Health benefits for you and your family, Team Building activities, over 300 protocols for exclusive discounts, Continuous professional development through our Training and Certification Department, Regular feedback on performance with personalized plans, A comprehensive career plan with assertive performance reviews.
We're looking for an Application Support Specialist to join our team. The key responsibilities will be:
Provide application support for IT services and Digital People Solutions platforms, Incident Management and Provider Controlling, Resolve incidents within supported applications, Deliver exceptional customer experiences as a single point-of-contact, Document relevant application support information, including creation of use cases and identifying improvements/old documentation, Share knowledge within the team regarding applications and supported activities.
To succeed in this role, you'll need:
Fluent English and German language skills (required), Experience in Help Desk/Application Support, including Incident Management Tools, Technical analysis skills regarding IT applications, Experience with provider-based services (SaaS) is a plus, Relevant ServiceNow experience is a plus, Good interpersonal skills and ability to build positive relationships with partners, IT Infrastructure library (ITIL) certification is a plus, Proficiency in Microsoft Office (required), European Union Citizenship or Portuguese Working Visa/Portuguese Residency, Availability to attend office meetings once a week.
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