Customer Service Specialist

3 semanas atrás


Porto, Porto, Portugal Adidas Tempo inteiro

Job Summary
Adida Global Business Services (GBS) is the engine driving transformation to ONE Adidas. We deliver high-quality services in finance, HR, and IT for Adidas companies and subsidiaries. We seek to create a diverse workforce, embracing individual uniqueness and promoting a culture of belonging.
Responsibilities
Provide customer service support to assigned customers in Italy. Communicate with customers via various channels, provide order-related information, and compile analyses. Manage deliveries, returns, and claims, ensuring timely and complete delivery. Monitor credit-blocked orders and coordinate credit limit increases.
Requirements
1-3 years of experience in customer support, sales, or logistics. Advanced knowledge of MS Office, SAP/CRM, and Business Objects. Fluency in Italian and English. High customer orientation and communication skills. Autonomous and independent working style.
What We Offer
Competitive salary and benefits. Hybrid work policy and flexible working hours. Sports and work-life balance incentives. Upskilling and internal growth. International and diverse work environment. State-of-art office space and conditions.


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