Smart Home Technical Support Specialist
Há 5 dias
Your role as a Technical Support Specialist for Smart Home Devices will involve:
- Providing support to customers by responding to inbound requests and documenting relevant case information.
- Assisting users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels.
- Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels.
- E nsuring excellent customer satisfaction through responsive and friendly communication.
- You must be a native French speaker and have a good level of English.
- You should have experience in technical troubleshooting (1 year mandatory).
- You are expected to be motivated and committed to your work.
- You need to be able to write in French fluently.
- You should be a team player and willing to work with diverse nationalities.
- Sales/Commercial background is an asset.
- Previous experience in Customer Service or credit recovery experience is also beneficial.
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