Smart Home Technical Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Job Description

Your role as a Technical Support Specialist for Smart Home Devices will involve:

  1. Providing support to customers by responding to inbound requests and documenting relevant case information.
  2. Assisting users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels.
  3. Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels.
  4. E nsuring excellent customer satisfaction through responsive and friendly communication.
Required Skills and Qualifications
  • You must be a native French speaker and have a good level of English.
  • You should have experience in technical troubleshooting (1 year mandatory).
  • You are expected to be motivated and committed to your work.
  • You need to be able to write in French fluently.
  • You should be a team player and willing to work with diverse nationalities.
  • Sales/Commercial background is an asset.
  • Previous experience in Customer Service or credit recovery experience is also beneficial.


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