Customer Service Professional in Lisbon
1 semana atrás
We are seeking a highly skilled and motivated Customer Service Agent to join our team in Lisbon. As a key member of our customer support team, you will play a vital role in ensuring that our customers receive exceptional service and have a positive experience with our company.
Job SummaryThis is a full-time position working 40 hours per week, including rotative shifts. The successful candidate will be responsible for assisting customers with their requests via email, phone, and live chat, as well as collecting and updating customer data, providing product information, and ensuring excellent customer satisfaction.
About YouTo be successful in this role, you will need to possess strong communication skills, both written and verbal, and be able to work effectively in a team environment. You should also be proficient in French and English, and have a good understanding of the value of providing excellent customer service.
What We OfferIn return for your hard work and dedication, we offer a competitive salary package, including:
- A fixed-term contract renewable every year
- Full-time employment (40 hours/week) with rotative shifts
- Salary conditions: €1040 gross/month including free accommodation (shared flat, all bills included), or €1240 gross/month without accommodation
- Relocation package for international candidates, including reimbursement of initial flight expenses after 9 months, airport pick-up, and yearly two-way flight ticket back to your home country within the EU
- Private health insurance after 6 months of contract
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
To be eligible for this role, you must:
- Have EU Citizenship or a valid residency card
- Be fluent in French and have a good level of English
- Have knowledge of the value and impact of excellent customer service
- Be an attentive listener, comfortable, and skilled at communicating with people
- Have a drive for excellence and professionalism
- Be a real team player and committed to your work
- Be excited about intercultural communication and the expatriate lifestyle
- Be willing to relocate to Lisbon for an international career and life experience
- Have a valid Portuguese work permit (required)
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