German Language Service Administrator for Global Network

1 semana atrás


Lisboa, Lisboa, Portugal Colt Technology Services Group Ltd. Tempo inteiro

At Colt Technology Services Group Ltd., we're seeking an experienced German Language Service Administrator to join our global network. This role offers a competitive salary of $65,000 - $80,000 per year.

About the Role:

We need someone with excellent communication skills in both German and English to directly engage with customers and partners worldwide. As a key member of our team, you'll manage customer incidents, support account managers, and resolve issues promptly while fostering strong customer relationships.

Responsibilities:

  • Manage end-to-end processes for resolving and communicating customer support tickets
  • Respond to all incidents and requests within specified SLAs (24/7 operations)
  • Proactively improve customer experience by analyzing incident data and implementing process improvements
  • Communicate progress and updates to customers and vendors
  • Escalate unresolved incidents to appropriate support groups and manage customer escalations

Requirements:

To succeed in this role, you'll need:

  • Excellent written and verbal communication skills in German and English
  • Solid experience managing customer relationships
  • Ability to multitask and prioritize workload effectively
  • Flexibility to adapt to changing procedures and environments
  • Strong interpersonal and teamwork skills
  • Working knowledge of Intranet and Internet applications beneficial
  • Good knowledge of MS Office products (Excel, Word, Outlook)

About Us:

Colt Technology Services Group Ltd. empowers people to thrive in their roles. We believe that diverse perspectives and experiences drive innovation. Our company culture values inclusion, diversity, and empathy. Join us to make a difference and contribute to our mission of delivering intelligent solutions.

Benefits:

  • Flexible working hours and option to work from home
  • Extensive induction program with mentors and buddies
  • Opportunities for further development and educational growth
  • Global Family Leave Policy
  • Employee Assistance Program
  • Internal inclusion & diversity employee networks


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