Technical Support Expert

Há 1 mês


Porto, Porto, Portugal Hays Portugal Tempo inteiro

Your New Company is a brand-new Tech Hub in Porto, Portugal. This innovative hub from a German multinational company will be at the forefront of technological advancements, working closely with teams across Europe to develop and implement cutting-edge solutions.

Estimated annual salary: €55,000 - €65,000

Job Description

We are seeking an IT-Consultant Software Support to play a crucial role in ensuring the smooth operation and optimization of our software solutions.

This is a challenging position that requires strong technical skills, excellent customer service, and the ability to explain complex technical concepts to non-technical users.

  • Provide high-level support for software products, resolving complex technical issues.
  • Diagnose and troubleshoot software problems, collaborating with development teams for solutions.
  • Conduct training sessions and create documentation to help users effectively utilize software features.
Requirements

To succeed in this role, you will need:

  • A degree in IT, Computer Science, or a related field (preferred).
  • Proven experience in software support or a similar role with strong troubleshooting skills.
  • Excellent customer service skills with a commitment to high-quality support.
  • Strong communication skills, able to explain technical concepts to non-technical users.
About Us

Your New Company is a dynamic and innovative company that offers a range of benefits, including professional growth opportunities, competitive salary, and a collaborative work environment.


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