Technical Support Expert
2 semanas atrás
Porto-based Company Overview:
Tech innovator TeamViewer is a leader in remote connectivity software, harnessing cutting-edge tech to shape the future of digitalization.
We have over 1,500 employees from diverse backgrounds across different continents, cultures, and disciplines. Our inclusive values celebrate unique perspectives and talents, fostering a dynamic work environment where new ideas thrive.
Salary
The salary for this position is estimated to be between EUR 30,000 - 40,000 per annum, taking into account the location and requirements outlined below.
Job Description
This role involves delivering an exceptional customer experience as a Customer Support Specialist for the EMEA market. Key responsibilities include:
- Providing technical and accounting support to customers via phone, email, and live chat.
- Answering inquiries through our ticket system.
- Demonstrating software solutions to customers via online presentations.
- Collaborating with the Customer Support team to deliver best-in-class experiences.
Required Skills and Qualifications
To succeed in this role, you should have:
- At least 1 year of experience in a related field (customer service/sales).
- Native or near-native English language skills.
- Knowledge of Spanish or French, both spoken and written.
- Strong communication and problem-solving skills.
- Good presentation skills and attention to detail.
- Ability to work independently in a fast-paced environment.
- Technical skills, including proficiency in Internet-related applications and operating systems.
Benefits
This position offers a range of benefits, including:
- A competitive salary package, including company achievement bonus and stock-based options.
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